Purchasing & Operations CRM

Digitalizing PGM Recycling: From Supplier Purchasing to Factory Lab Workflows

March 06, 2025

Web Application

ERP/CRM

Business Automation

Comprehensive catalytic converter database featuring product specifications, real-time pricing, and material categorization.

Operational purchasing dashboard managing the complete cart lifecycle, from supplier quotations to collection and payment tracking.

Granular role-based access control (RBAC) interface for managing administrative permissions and system security.

Project

Client: Siam Cat Recycling
Services: Business App Development , API Development & Integration , Workflow Automation
Website: https://www.siamcatrecycling.com

Objective

To digitize the PGM recycling lifecycle—from supplier purchasing to lab testing—into a single, auditable system.

Tools & Technologies

Laravel, MySQL, React, NextJS, Gitlab, Figma

Siam Cat Recycling is a Thailand-based specialist in recovering Platinum Group Metals (PGMs). Since 2018, they have extracted Platinum, Palladium, and Rhodium from automotive components across Southeast Asia, requiring secure infrastructure to manage high-value transactions and factory processing.

Challenge

Siam Cat's operations relied on fragmented spreadsheets, causing bottlenecks in their recovery pipeline. Issues included:

Data Fragmentation: No unified view for contacts, purchase orders, or metal valuation.
Process Inefficiency: Manual tracking of the cart lifecycle from quote to factory reception.
Traceability Gaps: Limited links between purchased materials and laboratory/QA results.
Standardization: Difficulty in generating consistent multi-language (EN/TH) transaction documents.

Solution

Snow Digital built a CRM and Operations platform to unify commercial and industrial workflows.

Cart Management: A purchasing system handling currency fluctuations and metal rates.
Lab Integration: Modules for factory reception, batch processing, and lab test assignment.
Supplier CRM: Contact tracking with regional data and performance-based ranking.
Document Engine: Automated generation of professional PDFs for quotes and receipts in English and Thai.
Security: Role-based permissions for field agents, factory staff, and lab technicians.

Our Process

We utilized an Agile approach, prioritizing clear API contracts via JSON:API to ensure data integrity. Working with Siam Cat's team, we mapped the transition of materials from management to factory domains. Our iterative process included code reviews and E2E testing to ensure stability for high-value transaction management.

Impact

The platform now serves as the operational backbone for Siam Cat's regional activities.

Improved Efficiency: Automation of data collection significantly reduced manual entry errors.
Faster Throughput: Streamlined document generation and status tracking reduced administrative delays.
Enhanced Visibility: Real-time tracking of the lab-to-payment pipeline.
Better Reporting: Consolidated sales and performance reports for data-driven decisions.

Key Features

Cart Lifecycle Management with real-time metal pricing.
Factory Reception Workflow with lab flags and QA actions.
Multi-language PDF Generation for quotations and receipts.
Monthly Performance Analytics for suppliers and products.
Contact Management with automated follow-up scheduling.

This CRM has centralized our purchasing and factory operations. Having contacts, carts, and lab workflows in one place with proper permissions has improved our accountability.

Siam Cat Operations
Management Team

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